Last Updated: September 17, 2026
Thank you for shopping with One Stop Nova.
We want you to have a positive shopping experience. This Refund & Return Policy explains when returns, replacements, exchanges, and refunds may be available.
1. Return Window
Unless a different return period is stated on the applicable product page, customers may request a return within 30 days of delivery.
To be eligible for a return, the item generally must:
- Be unused or in substantially the same condition in which it was received;
- Include the original packaging and accessories when applicable;
- Not have been damaged through misuse, improper installation, alteration, or neglect; and
- Be accompanied by proof of purchase or an order number.
Certain products may have different return requirements. The product-specific policy will control where one is expressly stated.
2. Non-Returnable Items
Certain products may not be eligible for return, including products that are:
- Clearly identified as final sale;
- Personalized or customized;
- Used, altered, or damaged after delivery through customer misuse;
- Perishable, where applicable;
- Hygiene-sensitive or health-related products that cannot reasonably be resold once opened, where applicable; or
- Otherwise identified as non-returnable on the product page.
Applicable law may provide rights that cannot be excluded by this policy.
3. How to Request a Return
To request a return, contact One Stop Nova through the customer-service contact information provided on our website.
Please provide:
- Your name;
- Order number;
- Product name;
- Reason for the return; and
- Photographs or other documentation when requested.
Do not send an item back without receiving return instructions from us when return authorization is required.
4. Return Shipping
Unless the product was defective, damaged upon arrival, incorrect, or otherwise covered by a circumstance for which One Stop Nova is responsible, the customer may be responsible for return shipping costs.
If we determine that the return resulted from our error, we may provide return-shipping instructions or otherwise cover the applicable return shipping cost.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us promptly.
We may request photographs, videos, packaging information, or other documentation to determine the appropriate resolution.
Depending on the circumstances, we may offer:
- A replacement;
- A replacement part;
- A return;
- A refund; or
- Another reasonable resolution.
6. Refunds
Once an approved return is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds are generally issued to the original payment method.
Your financial institution or payment provider may require additional processing time before the refund appears in your account.
7. Partial Refunds
A partial refund may be issued where appropriate, including when:
- Only part of an order is returned;
- An item has minor damage that does not justify a full refund;
- A product is missing an accessory or component; or
- Another circumstance reasonably supports a partial refund.
8. Late or Missing Refunds
If you have been notified that your refund was issued but have not received it, first check your bank or payment-provider account.
You should then contact your credit-card company or financial institution, as processing times may vary.
If you still have not received the refund, contact One Stop Nova.
9. Order Cancellations
Orders may be canceled only if the cancellation request is received before the order has been processed or shipped.
Once an order has entered processing or has shipped, cancellation may no longer be possible.
If cancellation is unavailable, the customer may use the return process described in this policy if the product qualifies.
10. Refused or Undeliverable Packages
If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or failure to retrieve the package, additional shipping costs may apply before the order can be reshipped.
Where permitted by law, shipping charges may not be refundable in these circumstances.
11. Shipping Delays
Delivery estimates are estimates unless expressly stated otherwise.
If One Stop Nova cannot ship an order within the timeframe represented to the customer, we will provide any notices and options required by applicable law.
For example, federal law generally requires internet sellers to ship within the promised timeframe or, if no timeframe is provided, within 30 days, subject to applicable rules and exceptions. (Federal Trade Commission)
12. Exchanges
Exchanges may be offered on eligible products at One Stop Nova’s discretion and subject to availability.
If a replacement item is unavailable, we may provide another appropriate resolution.
13. Sale and Promotional Items
Items purchased during sales, promotions, or clearance events may have different return requirements when those requirements are clearly disclosed before purchase.
14. Chargebacks and Payment Disputes
If you believe there is an issue with an order, please contact us first so we have an opportunity to investigate and resolve the matter.
Nothing in this policy limits any rights you may have under applicable law or your payment provider’s applicable dispute procedures.
15. Contact Us
For questions concerning returns, refunds, damaged products, or cancellations, contact One Stop Nova using the customer-service information listed on:
www.onestopnova.com
Please include your order number whenever possible.
One Stop Nova reserves the right to update this Refund & Return Policy from time to time. The version posted on the website at the time of purchase will generally apply, subject to applicable law.
